Order Management

Consider a CSP with both mobile and landline businesses that recently acquired a major television company. They decide to provide a unified front to their customers, rolling out product bundles of mobile, traditional phone and TV services based on the products in their portfolio – regardless of line of business. In parallel, they build a partnership with a virtual network operator (VNO) targeting a specific community. And they want to roll out the bundles quickly to gain competitive advantage, retain customers and increase customer wallet share.

Sound easy? Just think about some of the challenges they will face in order to execute their plan:

• Disparate service platforms and data repositories to integrate
• No single view of process execution and customer offerings
• Inability to track status of orders across the organization
• Heterogeneous data models and product definitions cross lines of business
• No consistent human resources allocations and control
• No secure interface to enable controlled access to their resources for partners

The TIBCO® Order Management (ActiveFulfillment) automates and accelerates the entire process and handles large volume increases, while leveraging existing legacy systems and processes.

Key Features

• A single product lifecycle management platform
• Enforced and automated concept-to-market and order-to-cash processes
• Native support for order capture and validation and single process manager
• Integrated workforce management for human activities
• An advanced jeopardy manager with in-flight override capabilities
• World-class audit and analytics dashboard for operations and management
• Leading integration platform for IT/OSS/BSS and B2B partners
• Deployable in local, cloud or fabric-based infrastructure with carrier-grade performance
• A standards-based and open implementation of TMF SID, eTOM, BPMN, SOA