State and Local Government

Governments around the world are using TIBCO technology to help citizens help themselves and cut through the red tape, paperwork, and long lines. Here's how TIBCO helps:

• TIBCO enables one transparent window for citizens to engage in real-time Government services.
• TIBCO helps Governments be more responsive with improved public service processes.
• TIBCO enables the quick delivery of new, easier-to-use services.

Easier Integration of Disparate Legacy and Siloed Systems and Processes

Even as Governments want to comply with increased demands for better processes and transparency, they face back offices stuffed to the gills with legacy systems. These systems house mission-critical processes and data that are brittle, difficult to change and not integrated. Processes and data are tied to a department, and inter-departmental processes are often handled only via paperwork, hand-offs, and manual intervention. Not only are citizens in the dark, but often one department is in the dark with regard to another department. Given budget constraints, governments must meet their constituency's growing expectations by leveraging core assets without a rip-and-replace strategy.

To better serve their constituents, Governments are keen to provide open access and "one window" for the public to interact for any public service process from tax refunds to utility provisioning information. While providing multi-channel access and streamlined, targeted, open processes, they want to hide inner complexity while still leveraging existing assets such as legacy systems.

TIBCO revitalizes the Government-citizen relationship with "one transparent window" for the public to engage – providing responsive, real time self-service public service processes and quick delivery of new, easy-to-use services.